vROPS 8.x logs an access denied error attempting to collect data from vSphere Replication

Products

• VMware Aria Suite

Issue/Introduction

It is necessary to use capital Administrator and not lowercase administrator when entering the account details otherwise it will succeed in test connection but fail to gather metrics.

Symptoms:

• vSphere Replication management pack for vRealize Operations is installed using [email protected] account in the configuration settings.
• Test connection is successful.
• Collection cycles fail with an access denied error in the adapter log:

WARN [Collector worker thread 2] com.vmware.vr.vrops.VrAdapter.onCollect - Failed to collect data
com.vmware.vim.binding.vmodl.fault.SecurityError: Access to perform the operation was denied.

Environment

VMware vRealize Operations 8.x

Cause

A defect in vCenter that accepts any capitalization of Administrator but only correctly entered Administrator will have permission to generate metrics.

Resolution

A vCenter defect was identified and will be resolved in a future release, workaround is to use capital Administrator to login instead of lower-case administrator

Workaround:

Workaround is to use capital Administrator to login instead of lower-case administrator