NSX Manager's dashboard reports "NSX component NSX Replicator is Unable to retrieve status"
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NSX Manager's dashboard reports "NSX component NSX Replicator is Unable to retrieve status"

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Article ID: 325724

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Updated On:

Products

VMware NSX Networking

Issue/Introduction

Symptoms:
In a Cross-VC environment, the Primary NSX Manager's dashboard reports "NSX component NSX Replicator is Unable to retrieve status".

Environment

VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.3.x

Cause

The service name for the Replicator service, which is referred in Dashboard to retrieve status, has been changed.

Resolution

This issue will be resolved in VMware NSX for vSphere 6.3.7 and VMware NSX for vSphere 6.4.2, that will be available for download soon.

Note: Otherwise, editing system files is required, please file a support request with VMware Support and quote this Knowledge Base article ID in the problem description. For more information, see How to Submit a Support Request.

Additional Information

Impact/Risks:
It is cosmetic issue and has no impact on the production.