Unable to create a VM placement policy on Cloud Director

Products

• VMware Cloud Director

Issue/Introduction

• During creation of a VM placement policy, the UI fails to display the VM Groups within the datacenter hierarchy display menu.

• When trying to view the VCD Provider Portal, the UI fails to load with error "class java.lang.NullPointerException"

• vApps/VMs display a "class java.lang.NullPointerException" error when opening the their properties.

• Within the log file /opt/vmware/vcloud-director/logs/vcloud-container-debug.log you observe the following errors:

2024-02-01 18:47:52,319 | ERROR    | pc-activity-pool-6        | EventManagerImpl               | Listener failed to process event=VimUpdateEvent(modify,VirtualMachine,[vcId=1161a211-####-####-####-##########, moref=vm-123456]) | activity=(com.vmware.vcloud.vimproxy.internal.impl.PCEventProcessingActivity,urn:uuid:03f75f03-####-####-####-##########)
java.lang.NullPointerException
at com.vmware.vcloud.api.presentation.entity.rcl.VmPvdcComputePolicySpec.equals(VmPvdcComputePolicySpec.java:113)
at com.google.common.base.Objects.equal(Objects.java:52)

• Task fail with errors similar to the following:

The operation failed because no suitable resource was found. Out of 2 candidate hubs: 1 hubs eliminated because: Does not contain required storage container(s): [[moref://########-####-####-####-########/Datastore#datastore-####]] Rejected hubs: resgroup-#### 1 hubs eliminated because: Only contains rejected VM Groups(s): [[VM Group Name]] Rejected hubs: resgroup-####- PlacementException NO_FEASIBLE_PLACEMENT_SOLUTION

Environment

VMware Cloud Director 10.5.1.x

Cause

This issue can occur if a policy in the pvdc_compute_policy table of the database has incomplete information within the policy_detail column.

This has been observed in Cloud Director 10.5.1.x

Resolution

For assistance, contact technical support and note this Knowledge Article ID (325691) in the problem description. For more information, see How to Submit a Support Request