Tenant portal is inaccessible during an association between organizations in VMware Cloud Director.

Products

• VMware Cloud Director

Issue/Introduction

• The administrator is associating two organizations as per https://docs.vmware.com/en/VMware-Cloud-Director/10.4/VMware-Cloud-Director-Tenant-Portal-Guide/GUID-B44650FB-2013-471C-9852-1D28B0306CEE.html
• A partial association between two Organizations was established.
  • Example:
    • Org A created a site association with Org B.
    • Org B did not create a site association with Org A.
• Access to the tenant portal of one of the Organizations is lost. 
• The tenant portal for one of the participating organization is inaccessible to delete the site association.

Environment

VMware Cloud Director 10.x

Cause

This issue occurs when there is an incomplete/Asymmetric configuration of associations between two Organizations.

This may result in one of the Organizations Tenant portal to be inaccessible.

Resolution

• Complete the configuration of the site association on the second Organization so that there is a symmetric association between the tenants.
  • https://docs.vmware.com/en/VMware-Cloud-Director/10.3/VMware-Cloud-Director-Tenant-Portal-Guide/GUID-B44650FB-2013-471C-9852-1D28B0306CEE.html 
• Remove the site association via a REST Client using a set of API requests against the VCD environment.

1. Get the list of tenants associated with the organization.
2. https://developer.broadcom.com/xapis/vmware-cloud-director-api/39.0/doc/operations/GET-Associations.html  
   1. Example: GET https://vcd.example.com/api/admin/org/99ace1ee-1234-abcd-9df0-28e8ffd3442d/associations
3. Output provides the reference:
   <OrgAssociationMember href=" https://vcd.example.com/api/admin/org/99ace1ee-74e0-4b74-9df0-28e8ffd3442d/associations/e688dcac-ef64-4dc4-bdf9-32f2d44a7ad9/70a25a13-5816-464f-9969-742e7d4b8ab5" type="application/vnd.vmware.admin.organizationAssociation+xml">
4. Delete the association using the "OrgAssociationMember" reference found from Step 2.
   1. https://developer.broadcom.com/xapis/vmware-cloud-director-api/39.0/doc/operations/DELETE-Association.html
   2. Example: DELETE https://vcd.example.com/api/admin/org/99ace1ee-74e0-4b74-9df0-28e8ffd3442d/associations/e688dcac-ef64-4dc4-bdf9-32f2d44a7ad9/70a25a13-5816-464f-9969-742e7d4b8ab5

Additional Information