Tenant portal is inaccessible during an association between organizations in VMware Cloud Director.

Products

• VMware Cloud Director

Issue/Introduction

To remove asymmetric associations between two Organizations when the UI isn't accessible.

Symptoms:

• The administrator is associating two organizations as per https://docs.vmware.com/en/VMware-Cloud-Director/10.4/VMware-Cloud-Director-Tenant-Portal-Guide/GUID-B44650FB-2013-471C-9852-1D28B0306CEE.html
• A partial association between two Organizations was established.Example: Org A created a site association with Org B. Org B did not create a site association with Org A.
• Access to the tenant portal of one of the Organizations is lost. 
• The tenant portal for one of the participating organization is inaccessible to delete the site association.

Environment

VMware Cloud Director 10.x

Resolution

• Complete the configuration of the site association on the second Organization as per https://docs.vmware.com/en/VMware-Cloud-Director/10.3/VMware-Cloud-Director-Tenant-Portal-Guide/GUID-B44650FB-2013-471C-9852-1D28B0306CEE.html so that there is a symmetric association between the tenants.
• Remove the site association via a REST Client using a set of API requests against the VCD environment.

1. Get the list of tenants associated with the organization.Refer https://developer.vmware.com/apis/553/doc/operations/GET-Associations.html   https://{VCD-FQDN}/api/admin/org/{ORG-ID}/associations/
   Example: GET https://vcd.example.com/api/admin/org/99ace1ee-74e0-4b74-9df0-28e8ffd3442d/associations
2. Output provides the reference:
   <OrgAssociationMember href=" https://vcd.example.com/api/admin/org/99ace1ee-74e0-4b74-9df0-28e8ffd3442d/associations/e688dcac-ef64-4dc4-bdf9-32f2d44a7ad9/70a25a13-5816-464f-9969-742e7d4b8ab5" type="application/vnd.vmware.admin.organizationAssociation+xml">
3. Delete the association using the "OrgAssociationMember" reference found from Step 2. Refer https://developer.vmware.com/apis/553/doc/operations/DELETE-Association.html
   DELETE https://{VCD-FQDN}/api/admin/org/{ORG-ID}/associations/{VCD-SITE-ID}/{ORG-ID of the associated ORG}
   Example: DELETE https://vcd.example.com/api/admin/org/99ace1ee-74e0-4b74-9df0-28e8ffd3442d/associations/e688dcac-ef64-4dc4-bdf9-32f2d44a7ad9/70a25a13-5816-464f-9969-742e7d4b8ab5

Additional Information

Impact/Risks:
An incomplete/Asymmetric configuration of associations between two Organizations may result in one of the Organizations Tenant portal to be inaccessible.