Tenant portal is inaccessible during an association between organizations in VMware Cloud Director.

Products

• VMware Cloud Director

Issue/Introduction

• The administrator is associating two organizations as per Configure and Manage Multisite Deployments Using the VMware Cloud Director Tenant Portal.
• A partial association between two Organizations was established.

  • Example:
    • Org A created a site association with Org B.
    • Org B did not create a site association with Org A.
• Access to the tenant portal of one of the Organizations is lost. 
• The tenant portal for one of the participating organization is inaccessible to delete the site association.

Environment

VMware Cloud Director 10.x

Cause

Issue occurs when there is an incomplete/Asymmetric configuration of associations between two Organizations.

This may result in one of the Organizations Tenant portal to be inaccessible.

Resolution

• Complete the configuration of the site association on the second Organization so that there is a symmetric association between the tenants.

Configure and Manage Multisite Deployments Using the VMware Cloud Director Tenant Portal

• Remove the site association via a REST Client using a set of API requests against the VCD environment.

1. 1. Get the list of tenants associated with the organization.
   2. VMware Cloud Director API - GET-Associations
      Example: GET https://vcd.example.com/api/admin/org/########-####-####-####-########442d/associations
   3. Output provides the reference:
      <OrgAssociationMember href="https://vcd.example.com/api/admin/org/########-####-####-####-########442d/associations/########-####-####-####-########7ad9/########-####-####-####-########8ab5" type="application/vnd.vmware.admin.organizationAssociation+xml">
   4. Delete the association using the "OrgAssociationMember" reference found from Step 2.
      VMware Cloud Director API - DELETE-Association
      Example: DELETE https://vcd.example.com/api/admin/org/########-####-####-####-########442d/associations/########-####-####-####-########7ad9/########-####-####-####-########8ab5

Additional Information