VMware Cloud Director Log Bundle Generation Hangs at "Preparing Files"

Products

• VMware Cloud Director

Issue/Introduction

When attempting to generate a Cloud Director log bundle on a Cloud Director Cell, the process may stall. You might observe the following symptoms:

• The /opt/vmware/vcloud-director/bin/vmware-vcd-support command hangs at the "Preparing Files" stage.

• Running a standard df -h command hangs on the affected Cell.

• Running the command with debug output (sh -x /opt/vmware/vcloud-director/bin/vmware-vcd-support) reveals the following error: Could not copy /opt/vmware/vcloud-director/bin/vmware-vcd-support/logs_name to the tar area

Environment

VMware Cloud Director 10.x

Cause

This issue occurs because the transfer directory (located at /opt/vmware/vcloud-director/data/transfer) is either unmounted or inaccessible from the Cloud Director Cell(s).

Resolution

To permanently resolve this issue, verify and correctly remount the transfer directory on the affected Cloud Director Cell(s).

Workaround Because this error occurs at the final stage of the collection process, the log bundle is actually generated successfully—it just fails to copy to the transfer area. You can manually retrieve the completed log bundle directly from the directory where you originally executed the vmware-vcd-support command.

Additional Information

Preparing the Transfer Server Storage for the VMware Cloud Director Appliance