This is a known issue affecting vCloud Director for Service Providers 9.7.
This issue is resolved in vCloud Director for Service Providers 10, available at
VMware Downloads.
Workaround:
To workaround this issue a user can change their Preferences for
Send runtime lease alerts and
Send storage lease alerts from the default option of
5 days to any other value:
- Log into the vCloud Director Flash UI as the user not receiving email notifications.
- In the title bar of the Web console, click Preferences.
- Click the Defaults tab.
- Set the number of days or hours for Send runtime lease alerts to any value other than 5 days before expiration to receive email notifications, for example set it to 1 day before expiration.
- Set the number of days or hours for Send runtime lease alerts to any value other than 5 days before expiration to receive email notifications, for example set it to 1 day before expiration.
- Click OK to apply the change.
- Users will now receive emails notifying them of lease expiration as per the set preference.