This issue occurs due to objects in LDAP containing a parenthesis character in its name which is not closed.
For example:
CN=ExampleUser(,CN=Users,DC=example,DC=com
This is a known issue affecting VMware Cloud Director 10.4.2 and below.
The issue is resolved in VMware Cloud Director 10.5, available at Broadcom Downloads.
If you cannot upgrade to VMware Cloud Director 10.5, please use the workaround specified in the Workaround section below.
Workaround: