360 Virtualization Security for NSX support

Products

• VMware NSX

Issue/Introduction

This article provides information about the Legendsec’s solution 360 Virtualization Security for anti-malware with VMware EPSec solution.It also provides some related documents and troubleshooting guide for the product.
 
Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. 

Resolution

360 Virtualization Security

360 Virtalization Security leverages the VMware EPSEC library to provide agentless anti-virus protection for virtual machines in the vSphere. It supports On-Access Scan and On-Demand Scan.
 
Supported software 

• ESXi: 5.5.3, 6.0, 6.5
• NSX: 6.2.4, 6.3.0
• Recommended Build: 7.0.0.3016

For more information on the additional supported software, see the VMware Compatibility Guide.

Supported VMware EPSEC lib versions:

• VMware-vShield-Endpoint-Lib-6.0.0-4885271

Support information:

As the installation package is not published in the product’s website, needs to contact to Sales to get the package and install the product on VMware product.
 
Creating Diagnostic packages from the 360 Virtualization Security Management Controller. After collected the package, send it to 360 Tech Support.
 
Upgrade the product.
 
If the function anti-malware does not work , contact 360 Tech Support.
 
Support process: 

Case/Problem submission via support email or toll-free hot-line on the official website. Tier-1 technical engineers will first handle the issue. If no solution is available, it will be transferred to Tier-2 technical exports. When still no applicable methods are found, the issue will be forwarded to the corresponding R&D team for further investigation and solution
 
SLA：

24/7/365 service support. One to three years of technical support service will be provided as indicated by the contract. A response shall be given within 24 hours since the problem is reported, and follow-up is available until the case is closed
 
Escalation Process：

Support request can go directly to Tier-2 technical experts, or can be appointed to a specific higher technical support panel with more senior engineers.
 
Contact information:

Tel: [phone]   /   4008-136360
Fax:  [phone]
E-mail: [email protected]
Address: No.2 Building, No.6 Yard, Jiuxianqiao Road, Chaoyang District, Beijing, P.R. China