Is thre a way to change a name of a field shown in an error message AHD03121?

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Article ID: 32537

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

We set up a customized field as a required field for a specific Change Order Status by following TEC1061786. On 'Update Status' Activity, when changing the Status to the one with the required field, an error message "AHD03121: Required dependent attribute zest_cost is missing from object Change Order. Please cancel and populate the zest_cost field." appears. Is it possible to change the field name shown in the error message to a meaningful name, i.e. actual field name in a Change Order Detail screen?

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error.jpg

Answer:

In order to change the field name displayed in the error message, you need to modify "Display Name" of the column in Schema Designer.

1. Log into Web Screen Painter using Service Desk Administrator account.

2. Launch Schema Designer and locate the custom column you would like to change the name.

3. Modify 'Display Name', for example, in this case, change it from "zest_cost" to "Estimated Cost".

<Please see attached file for image>

Schema_designer.jpg

4. Select [File] > [Save and Publish] and close Schema Designer and Web Screen Painter.

5. Stop the Service Desk service.

6. Open Command Prompt and run pdm_publish to take effect the schema change.

7. Start the Service Desk service.

After the above change, the error message is displayed as shown below.

<Please see attached file for image>

error2.jpg

Environment

Release:
Component: USRD

Attachments

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