web.xml changes are lost after reboot\recycle of the SDM servers

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Article ID: 32527

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

PROBLEM:

After a reboot\recycle of the SDM services, changes made to the web.xml (located on $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF) may get lost on the secondary servers.

 

RESOLUTION:

To preserve the changes to web.xml on secondary servers when:

i. Make sure the changes are done on web.xml, web.xml.last and web.xml.tpl located on $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF

ii. Also make sure the same changes are done on web.xml.tpl located on $NX_ROOT\samples\pdmconf\

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: