Symptoms:
- You see messages similar to the following in the /var/log/vmware/vcf/lcm/lcm.log file on the SDDC Manager Controller VM
2019-10-29 12:14:56.096 [pool-3-thread-10] INFO [com.vmware.evo.sddc.lcm.services.impl.UpgradeAvailabilityServiceImpl] mainstream bundle 3.1.1-106585 will be available. Rest will be pending
2019-10-29 12:15:00.316 [pool-3-thread-7] INFO [com.vmware.evo.sddc.lcm.orch.Orchestrator] Started orchestrating upgrade 5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83
2019-10-29 12:15:00.591 [ThreadPoolTaskExecutor-5] INFO [com.vmware.evo.sddc.lcm.primitive.evo.util.spi.EvoPrimitiveRestUtil] upgradeId=5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83,resourceType=SDDC_MANAGER_UI,resourceId=51b7284f-3a1c-4d91-828a-167190623d39,bundleElementId=1b6f2bc4-98cb-4de5-9228-cbd7328923ed In EvoPrimitiveRestUtil, getting the upgrade status from http://127.0.0.1/sddc-manager-ui-app/internal/upgrades/5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83
2019-10-29 12:15:00.597 [ThreadPoolTaskExecutor-5] INFO [com.vmware.evo.sddc.lcm.primitive.evo.util.spi.EvoPrimitiveRestUtil] upgradeId=5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83,resourceType=SDDC_MANAGER_UI,resourceId=51b7284f-3a1c-4d91-828a-167190623d39,bundleElementId=1b6f2bc4-98cb-4de5-9228-cbd7328923ed In EvoPrimitiveRestUtil, got upgrade status from http://127.0.0.1/sddc-manager-ui-app/internal/upgrades/5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83 : {"upgradeId":"5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83","resourceId":"51b7284f-3a1c-4d91-828a-167190623d39","startTime":1572351060424,"lastUpdatedTime":1572351060516,"upgradeStatusCode":"INPROGRESS","progress":20}
2019-10-29 12:15:00.597 [ThreadPoolTaskExecutor-5] INFO [com.vmware.evo.sddc.lcm.primitive.evo.impl.VcfServicePrimitiveImpl] upgradeId=5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83,resourceType=SDDC_MANAGER_UI,resourceId=51b7284f-3a1c-4d91-828a-167190623d39,bundleElementId=1b6f2bc4-98cb-4de5-9228-cbd7328923ed In VcfServicePrimitiveImpl, pollUpgradeStatus, received INPROGRESS status while polling SDDC_MANAGER_UI upgrade Status
2019-10-29 12:41:00.807 [ThreadPoolTaskExecutor-5] ERROR [com.vmware.evo.sddc.lcm.primitive.evo.impl.VcfServicePrimitiveImpl] upgradeId=5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83,resourceType=SDDC_MANAGER_UI,resourceId=51b7284f-3a1c-4d91-828a-167190623d39,bundleElementId=1b6f2bc4-98cb-4de5-9228-cbd7328923ed In VcfServicePrimitiveImpl, pollUpgradeStatus, SDDC_MANAGER_UI upgrade timedout
2019-10-29 12:41:00.809 [ThreadPoolTaskExecutor-5] INFO [com.vmware.evo.sddc.lcm.orch.PrimitiveService] upgradeId=5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83,resourceType=SDDC_MANAGER_UI,resourceId=51b7284f-3a1c-4d91-828a-167190623d39,bundleElementId=1b6f2bc4-98cb-4de5-9228-cbd7328923ed primitive upgrade returned status TIMEDOUT
2019-10-29 12:41:01.088 [pool-3-thread-2] INFO [com.vmware.evo.sddc.lcm.orch.Orchestrator] Started orchestrating upgrade 5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83
2019-10-29 12:41:01.090 [pool-3-thread-2] INFO [com.vmware.evo.sddc.lcm.orch.Orchestrator] Upgrade 5fb83a7d-2e4e-48fb-81b1-e3d7c760bf83 reached final state TIMEDOUT
2019-10-29 12:41:01.101 [pool-3-thread-2] INFO [com.vmware.evo.sddc.lcm.events.spi.impl.LcmEventServiceImpl] Creating LCM audit event for notification for eventName: UPGRADE_TIMEDOUT
2019-10-29 12:41:01.102 [pool-3-thread-2] DEBUG [com.vmware.evo.sddc.lcm.events.spi.impl.LcmEventServiceImpl] Before publishing the event: UPGRADE_TIMEDOUT for notification
2019-10-29 12:41:01.102 [pool-3-thread-2] DEBUG [com.vmware.evo.sddc.lcm.events.spi.impl.LcmEventServiceImpl] Successfully published the event: UPGRADE_TIMEDOUT for notification
{"name":"UI_SERVICE_UPGRADE_PRE_VALIDATION","description":"Upgrade precheck operations","status":"COMPLETED_WITH_SUCCESS","startTime":1572351060424,"endTime":1572351060516,"progress":"100"}
{"name":"UI_SERVICE_UPGRADE","description":"Upgrade the UI server from RPM","status":"NOT_STARTED"}
{"name":"UI_SERVICE_UPGRADE_POST_VALIDATION","description":"Verify install successful","status":"NOT_STARTED"}
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.