When saved an attachment file, a file name is displayed as "UploadServlet".

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Article ID: 32514

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When you access Service Desk through IE11 and try to save a file attached to a ticket, its file name is displayed as "UploadServlet".

<Please see attached file for image>

UploadServlet01.jpg

Environment:

Windows / IE11

Cause:

If you do not complete the steps on IE11 as stated on the Service Desk Certification Matrix, the problem appears.

Resolution:

In order to use IE11 to access Service Desk Web Interface, you need to follow the steps stated on the Certification Matrix as shown below.

1. Add CA Service Desk Manager URL to intranet zone.

2. Add the CA Service Desk hostname to the Compatibility view settings of the browser.

3. Ensure that the Documentation Mode is set to Default.

Additional Information:

You can access the Certification Matrix of each Service Desk Manager release from:

http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/certification-matrix/ca-service-desk-ca-service-desk-knowledge-tools-certification-matrix.aspx?id=%7B7CDAFDB4-5970-42F6-8FB3-AF2CAC31F510%7D

 

 

Environment

Release:
Component: USRD

Attachments

1558699220079000032514_sktwi1f5rjvs16okh.jpeg get_app