"Error while doing IP configuration" when deploying NSX Service
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"Error while doing IP configuration" when deploying NSX Service

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Article ID: 324911

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Updated On:

Products

VMware NSX Networking

Issue/Introduction

NSX Server deployment issue is resolved in NSX for vSphere 6.2.4, available at VMware Downloads.

Symptoms:
  • NSX Service Deployment is in a Failed state
  • In the Service Deployment extended status, you see the error:

    Error while doing IP configuration

    Note: For additional symptoms and log entries, see the Additional Information section.


Environment

VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.0.x

Cause

This issue occurs when the IP address is not published to the vApp Properties.

Resolution

This issue is resolved in VMware NSX for vSphere 6.2.4, available at VMware Downloads.

To check if the third-party Endpoint services are functional:
  1. Click Host and Clusters.
  2. Select a host or cluster.
  3. Click the Monitor tab.
  4. Select Guest Introspection. If all records displayed are in info state, the Guest Introspection services are operational.
To work around this issue if you do not want to upgrade, assign an IP address to the affected SVM manually.

Notes:
  • The Service Deployment page continue to show a Failed error. However, functionality should be not impacted.
  • If you have a requirement to clear the Failed installation status in the UI, contact VMware Support and note this Knowledge Base article ID (2145376) in the problem description. For more information, see How to Submit a Support Request.


Additional Information

You experience these additional symptoms:
  • The Reconfigure virtual machine task is triggered by resolving errors and you see a message similar to:

    Reconfigure virtual machine
    Service VM Name
    A specified parameter is not correct. property.info.key[28]

    SERVICE-NT\svc_nsx
    VC1.vsphere.local

     
  • In the vsm.log file, you see entries similar to:

    2016-05-06 15:37:59.192 GMT ERROR TaskFrameworkExecutor-6 VCUtils:184 - Error while waiting for property collector updates.
    com.vmware.vim.binding.vim.fault.InvalidIndexArgument:
    key = 28
    inherited from com.vmware.vim.binding.vmodl.fault.InvalidArgument:
    invalidProperty = property.info.key
    inherited from com.vmware.vim.binding.vim.fault.InvalidIndexArgument: A specified parameter is not correct.
    property.info.key[28]

     
  • In the C:\ProgramData\VMware\VMware VirtualCenter\Logs\vpxd.log file, you see entries similar to:

    2016-05-04T11:06:20.168-05:00 info vpxd[11544] [Originator@6876 sub=vpxLro opID=6fd32b46] [VpxLRO] -- FINISH task-6268593
    2016-05-04T11:06:20.168-05:00 info vpxd[11544] [Originator@6876 sub=Default opID=6fd32b46] [VpxLRO] -- ERROR task-6268593 -- vm-870292 -- vim.VirtualMachine.reconfigure: vim.fault.InvalidIndexArgument:
    --> Result:
    --> (vim.fault.InvalidIndexArgument) {
    --> faultCause = (vmodl.MethodFault) null,
    --> invalidProperty = "property.info.key",
    --> key = "28",
    --> msg = ""
    --> }


    Notes:
Location of vCenter Server log files
Collecting diagnostic information for VMware NSX for vSphere 6.x
NSX サービス展開時の「IP アドレス構成中にエラーが発生しました (Error while doing IP configuration)」
部署 NSX 服务时出现“配置 IP 时出错 (Error while doing IP configuration)”消息