"An Untrusted Certificate was presented by the server" error
search cancel

"An Untrusted Certificate was presented by the server" error


Article ID: 324872


Updated On:


VMware Aria Suite



After you add an endpoint such as a vCenter Server into vRealize Business for Cloud, you see the yellow warning symbol for the data collection status with this error:

An untrusted certificate was presented by the server.


VMware vRealize Business for Cloud Standard 7.x


This issue occurs when the SSL certificate of the endpoint has changed and a trusted authority might not have signed the certificate.


To resolve this issue:
  1. Go to the Administration tab.
  2. Select an endpoint. For example, Manage Private Cloud Connections > vCenter Server.
  3. Select the instance and click Edit.
  4. View and accept the certificate.
  5. Log in to the vRealize Business for Cloud virtual appliance as a root user and run these commands:

    • monit stop data-collector
    • monit start data-collector

If you have remote data collectors, the vCenter Server will be added to remote data collectors.

To update this change:

  1. Log in to Remote Data Collector.
  2. View and accept the vCenter certificate.

    Note: On the vRealize Business server, the vCenter’s section will be blank.

Additional Information

For more information, see the SSL Certificate Errors After You Add an Endpoint section in the vRealize Business for Cloud install Guide.