VMs are in Inconsistent state on vCloud Director
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VMs are in Inconsistent state on vCloud Director

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Article ID: 324815

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Updated On:

Products

VMware VMware Aria Suite VMware Cloud Director

Issue/Introduction

Symptoms:
You see VMs stuck in Inconsistent state on vCloud Director.

Environment

VMware vCenter Orchestrator Plugin for vCloud Director 5.1.x
VMware Cloud Director for Service Provider 8.10.x
VMware Cloud Director 5.5.x
VMware Cloud Director 1.5.x
VMware Cloud Director for Service Provider 5.6.x
VMware Cloud Director for Service Provider 8.0.x
VMware vCenter Orchestrator Plugin for vCloud Director 1.5.x
VMware vRealize Operations Tenant App for VMware vCloud Director 1.x
VMware vCenter Orchestrator Plugin for vCloud Director 1.0.x
VMware Cloud Director 1.0.x
VMware Cloud Director for Service Provider 9.0.x
VMware Cloud Director 5.1.x
VMware vCloud Director Extender 1.x
VMware Cloud Director for Service Provider 9.x
VMware Cloud Director 5.x

Cause

This issue is caused by altering the VM in vCenter, which make the VM state different then what is recorded in the vCloud database, causing vCloud to put it into a inconsistent state.

Resolution

To resolve this issue:

  1. Find a VM in Inconsistent state.
  2. Right-click on the VM and click Properties.
  3. Note the name found under the vSphere.
  4. Log in to the vCenter Server.
  5. Find the VM with the name found in step 3.
  6. Right-click on the VM in vCenter Server and click Power Shutdown Guest OS or Power Off.
  7. On vCloud, right-click on the VM and click Power On.