Users cannot login to SDDC Manager after rotating the user passwords

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

After rotating the user passwords on the Virtual Resource Monitor (VRM) virtual machine at the end of the bringup process, users who attempt to access the SDDC Manager UI may intermittently receive the following error message:

HTTP Status 404 - /vrm-ui/unsecure/Unauthorized.jsp

Environment

VMware Cloud Foundation 2.1.x

Resolution

This is a known issue affecting VMware Cloud Foundation 2.1.1.

Currently, there is no resolution.

To workaround this issue, ensure that the system from where the SDDC Manager UI is being accessed can resolve the hostname of the Platform Service Controller (PSC) virtual machines and restart the web server on the Virtual Resource Monitor virtual machine.

1. From the client system, open a command prompt.
2. Run these commands to verify that both the Platform Service Controller's can be resolved to an IP address:
   
   nslookup PSC1_hostname
   nslookup PSC2_hostname
   
   Notes:
   
   
   • Replace PSC1_hostname and PSC2_hostname with Platform Service Controllers hostnames.
   • If the command nslookup fails, then DNS entries may need to be created or updated, or a local host file entry may need to be created.
     
3. Log in to the Virtual Resource Monitor virtual machine as the root user.
4. Run this command to restart the web server:
   
   service vrm-tcserver restart
   
   Note: It may take up to five minutes after restarting the web server for the service to be fully functional and the SDDC Manager UI to be available again.
   
   

Additional Information

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