SRM Test recovery fails with the error: "Timed out (300 seconds) while waiting for SRA to complete '' command"

Products

• VMware Live Recovery

Issue/Introduction

Test recovery fails and SRM returns the error:

 

"Timed out (300 seconds) while waiting for SRA to complete '<commandtype>' command"

Environment

VMware Site Recovery Manager 8.x
VMware Live Recovery 9.x 

Cause

SRM has a default setting of 300 seconds for the elapsed time for SRA commands (such as discoverDevices, discoverArrays). If the requested information is not passed back from the SRA in five minutes, SRM flags a timeout and terminates the command.

Resolution

To resolve this issue, increase the SRM timeout value for SRA commands:

1. In the vSphere Client, click Site Recovery > Open Site Recovery.
2. On the Site Recovery home tab, select a site pair, and click View Details.
3. In the left pane, click Configure > Advanced Settings > Storage.
4. To change SRA update timeout,  click EDIT and enter a new value in the storage.commandTimeout field greater than its current value (600 or 900).
5. Perform test recovery again.