Usage Meter unable to complete vROPS configuration
search cancel

Usage Meter unable to complete vROPS configuration

book

Article ID: 324723

calendar_today

Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Usage Meter is throwing an error when adding vCenter Server with vRealize Operations Manager.
  • In the collector.log, you see warning:
handshake alert: unrecognized_name


Cause

This issue occurs when the server sends an unrecognized host in the time of handshake.
Starting from Java 7, java clients fails with: 'unrecognized_name'.

Resolution

Currently, there is no resolution.

Workaround:
To work around this issue:
  1. Create a snapshot of the UM appliance as a backup.
  2.  Login as root.
  3.  Edit the /usr/share/tomcat/conf/tomcat.conf file.
Replace the line:

JAVA_OPTS="-server -Xms256M -Xmx2363178k -XX:MaxMetaspaceSize=384M -Xss512K -XX:+UseG1GC -XX:ParallelGCThreads=4 -XX:ConcGCThreads=4"

With

JAVA_OPTS="-server -Xms256M -Xmx2363178k -XX:MaxMetaspaceSize=384M -Xss512K -XX:+UseG1GC -XX:ParallelGCThreads=4 -XX:ConcGCThreads=4 -Djsse.enableSNIExtension=false"

  1. Save and exit the editor.
  2. Restart Tomcat by issueing:
service tomcat restart


Powered by Wolken Software