Collection error in VMware vCloud Usage Meter

Products

• VMware Usage Meter

Issue/Introduction

Symptoms:
VMware vCloud Usage Meter fails to collect usage data from a product already added for metering.

Environment

VMware vCloud Usage Meter 4.x

Resolution

To resolve this issue - review, validate, and troubleshoot the following:

1. Find more information in the logs for the product in the following directory of the Usage Meter appliance: /opt/vmware/cloudusagemetering/platform/log.
2. Verify if the product version is supported in the Product Interoperability Matrix.
3. Double-check if the hostname or IP address and port of the metered product are correct.
4. As a final option, reboot the Usage Meter appliance by entering the following command in the Usage Meter (Web or Remote) Console as root:

reboot