"Internal Server Error" and "Caused by: com.vmware.vcloud.fabric.compute.ResourcePoolNotFoundException"

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:

• Unable to make any changes to an Organization vDC.
• Unable to power on a virtual machine in VMware Cloud Director. 
• Internal Server Error and the following error is present "Caused by: com.vmware.vcloud.fabric.compute.ResourcePoolNotFoundException".
  

• Within /opt/vmware/vcloud-director/logs/vcloud-container-debug.log, the following log snippet can be seen as the cause of the "Internal Server Error":

  Caused by: com.vmware.vcloud.fabric.compute.ResourcePoolNotFoundException

  at com.vmware.vcloud.fabric.compute.vrp.GenericVirtualResourcePool.getResourcePoolInfo(GenericVirtualResourcePool.java:1146)

  at com.vmware.vcloud.fabric.compute.vrp.AllocationPoolVirtualResourcePool.computeResourcePoolConfig(AllocationPoolVirtualResourcePool.java:280)This issue exists due to stale entries for sub_rp_moref in the vrp_rp table in the vCloud Director database.

Environment

10.x

Cause

This issue exists due to stale entries for sub_rp_moref in the vrp_rp table in the vCloud Director database.

Resolution

To resolve this issue, please open a Support Request with Broadcom Support and reference this KB article.

Database modifications may be required to resolve this issue and will require Broadcom Support assistance.