vCenter integration with Aria Operations for Logs has an error collection status

Products

• VMware Aria Suite

Issue/Introduction

• VMware Aria Operations for Logs is integrated with many vCenter servers, out of which it cannot collect logs from a few vCenter servers.
• The collection status for the vSphere integration in Aria Operations for Logs shows "Error"
• A similar error will be visible in the /storage/core/loginsight/var/plugins/vsphere/li-vsphere.log:

ERROR] [com.vmware.loginsight.vsphere.events.VimEventMonitor] [https://vCenter-FQDN/sdk Exception: 'HTTP transport error: java.net.ConnectException: Connection timed out (Connection timed out)' was thrown while trying to establish connection.Rethrowing exception.] 
ERROR] [com.vmware.loginsight.vsphere.events.VimEventMonitor] [[vCenter-FQDN/] Failed to Monitor VimEvents] com.sun.xml.ws.client.ClientTransportException: HTTP transport error: java.net.ConnectException: Connection timed out (Connection timed out)

Environment

• Aria Operations for Logs 8.x
• VMware vRealize Log Insight 8.x

Cause

Aria Operations for Logs nodes can't connect to vCenter due to a port issue.

Resolution

Recommended enabling bi-directional communication on TCP port 443 from the vCenter instances to all nodes within the Aria Operations for Logs environment.

 

1. Open SSH session as root to Aria Operations for Logs Primary node                                                         
2. Run either of these following commands to test connectivity on port 443  

   curl -v telnet://<vCenter_ip_address/FQDN>:443
   nc -vz <vCenter FQDN> 443

3. Run either of these following commands to test connectivity on port 80

   curl -v telnet://<vCenter_ip_address/FQDN>:80

   nc -vz <vCenter FQDN> 80

4. Repeat for each Aria Operations for Logs node as necessary.

 

Note: Please validate if the vCenter integration is using the correct credentials. Enter the correct credentials for the vCenter account and Validate the connection to avoid any credential related issues.

For more information on the required ports and protocols, please refer Port and protocol