vRealize Suite Lifecycle Manager upgrade is not shown as available after upgrading SDDC Manager to 3.8.0
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vRealize Suite Lifecycle Manager upgrade is not shown as available after upgrading SDDC Manager to 3.8.0

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Article ID: 324131

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

Symptoms:
  • After upgrading SDDC Manager to 3.8.0, the first available VMware Software upgrade is for vRealize Log Insight. Available upgrade for vRealize Suite Lifecycle Manager is not displayed.
  • The version of vRealize Suite Lifecycle Manager listed in SDDC Manager UI under Management Domain > Updates and Patches > Current Versions is 2.0.0-15341636.
  • An attempt to upgrade vRealize Log Insight through SDDC Manager fails with:
"vRealize Sute Lifecycle Manager Pre-upgrade checks for vRealize Log Insight have failed:
Data validation: Version support from LCM: Provide a valid version supported by the current version of LCM policy.."
  • You see messages similar to the following in /var/logs/vmware/vcf/lcm/lcm.log file on the SDDC Manager VM.
2020-01-27T15:12:09.758+0000 WARN  [c.v.e.s.l.p.i.v.s.UpgradeProductStage,ThreadPoolTaskExecutor-1] ERROR Failed validation vrli for product vRLI_environment from environment Data validation : Version support from LCM.. Recommended remediation steps are [Provide a valid version supported by the current version of LCM policy.]
2020-01-27T15:12:09.813+0000 ERROR [c.v.e.s.l.p.i.v.VrealizeUpgradeRunner,ThreadPoolTaskExecutor-1] Failed execution vRealize Upgrade stage: VREALIZE_UPGRADE_PREUPGRADE_CHECK
com.vmware.evo.sddc.lcm.primitive.impl.vrealize.VrealizeUpgradeErrorWithRemediationException: There are failed vRealize Suite Lifecycle Manager preupgrade checks: Data validation : Version support from LCM.
        at com.vmware.evo.sddc.lcm.primitive.impl.vrealize.stage.PreupgradeCheckStage.processPrecheck(PreupgradeCheckStage.java:240)
        at com.vmware.evo.sddc.lcm.primitive.impl.vrealize.stage.PreupgradeCheckStage.doExecute(PreupgradeCheckStage.java:172)

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware Cloud Foundation 3.8.x
VMware Cloud Foundation 3.7.x
VMware Cloud Foundation 3.5.x

Cause

This is happening when vRealize Suite Lifecycle Manager build used in VMware Cloud Foundation 3.7.2 is different than the one that was initially released.
A likely cause is applying kb.vmware.com/s/article/76869 or https://kb.vmware.com/s/article/77138.

As a result, the upgrade for vRealize Suite Lifecycle Manager is not shown as available and vRealize Suite Lifecycle Manager is not upgraded to a version that supports further vRealize product upgrades and their new versions. 

Resolution

This is a known issue affecting the VMware Cloud Foundation upgrade from version 3.7.2 to 3.8.0 after applying kb.vmware.com/s/article/76869 or https://kb.vmware.com/s/article/77138 in previous releases. Use the steps below in order to implement version aliasing for vRealize Suite Lifecycle Manager build. 
  1. Open an SSH session to the SDDC Manager VM and switch to root user:
su -
  1.  Execute the following command as root on the SDDC Manager shell console:
psql -h localhost -U postgres -d platform -c "update vrslcm set version = '2.0.0-11187327';"
  1. Restart LCM service
systemctl restart lcm
  1. Wait approximately 5 minutes for the lcm service to completely start running.
  2. Download and Schedule vRealize Suite Lifecycle Manager upgrade from SDDC Manager UI.