During the vCenter Server upgrade from 6.5 to 6.7 in VMware Cloud Foundation, the upgrade fails with a 'TIMEOUT' error on LCM though in the background vCenter upgrade in progress.
search cancel

During the vCenter Server upgrade from 6.5 to 6.7 in VMware Cloud Foundation, the upgrade fails with a 'TIMEOUT' error on LCM though in the background vCenter upgrade in progress.

book

Article ID: 324115

calendar_today

Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

Symptoms:
  • During the  vCenter Server upgrade 6.5 to 6.7, a 'TIMEOUT' error occurs during the install phase due to postgres service startup issue.
  • Issue is seen during the migration from VMware Cloud Foundation 2.3 to VMware Cloud Foundation 3.x


Environment

VMware Cloud Foundation 3.5.x
VMware Cloud Foundation 2.3.x

Resolution

This is a known issue, to resolve the timeout and allow the upgrade to proceed, please follow the below steps:

  1. Open an SSH session to the SDDC Manager VM, and change to root user:
su -
  1. Navigate to path /opt/vmware/vcf/lcm/lcm-app/conf
cd /opt/vmware/vcf/lcm/lcm-app/conf
  1. Edit file application-prod.properties

Add this line:
lcm.vc.upgrade.read.status.interval=240000

  1. Save the file by typing :wq
  2. Run the command below:
systemctl restart lcm
  1. Reschedule the upgrade.