During the vCenter Server upgrade from 6.5 to 6.7 in VMware Cloud Foundation, the upgrade fails with a 'TIMEOUT' error on LCM though in the background vCenter upgrade in progress.

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• During the  vCenter Server upgrade 6.5 to 6.7, a 'TIMEOUT' error occurs during the install phase due to postgres service startup issue.
• Issue is seen during the migration from VMware Cloud Foundation 2.3 to VMware Cloud Foundation 3.x

Environment

VMware Cloud Foundation 3.5.x
VMware Cloud Foundation 2.3.x

Resolution

This is a known issue, to resolve the timeout and allow the upgrade to proceed, please follow the below steps:

1. Open an SSH session to the SDDC Manager VM, and change to root user:

su -

2. Navigate to path /opt/vmware/vcf/lcm/lcm-app/conf

cd /opt/vmware/vcf/lcm/lcm-app/conf

2. Edit file application-prod.properties

Add this line:
lcm.vc.upgrade.read.status.interval=240000

4. Save the file by typing :wq
5. Run the command below:

systemctl restart lcm

6. Reschedule the upgrade.