Found active workflow for Other, Description: Password management operation in progress
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Found active workflow for Other, Description: Password management operation in progress

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Article ID: 324027

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

Symptoms:
  • Reviewing password management in the SDDC Manager UI, a password rotation workflow is failed on  "Password management operation failed in pre-validation stage".
  • When trying to collect SOS logs, the reports "active workflow for OTHER, Description: Password management operation in progress. Please wait on completion."
  • In var/log/vmware/vcf/operationsmanager/operationsmanager.log, it reports "The credentials were incorrect or the account specified has been locked.","error_code":403"


Environment

VMware Cloud Foundation 4.1

Resolution

  1. Open a SSH to the SDDC Manager VM and change to root:
su - 
  1. Run the following command to get a new Token:
 TOKEN=$(curl -d '{"username" : "<username>", "password" : "<password>"}' -H "Content-Type: application/json" -X POST http://127.0.0.1/v1/tokens | jq -r '.accessToken')

 

  1. Run the below command to to fetch all the credentials tasks:
curl 'http://localhost/v1/credentials/tasks' -i -X GET -H 'Content-Type: application/json' -H "Authorization: Bearer $TOKEN"

 

  1. From the output of the above curl command, retried the failed credential update/rotate operation.
  2. Note the id of the failed update/rotate operation from above and execute the cancellation using the command below:
curl http://localhost/v1/credentials/tasks/<id-of-failed-task> -X DELETE -H "Authorization: Bearer $TOKEN" | jq
 
 Note: Token created in step 1 remains valid for one hour.