vRealize Components logs are not collected from VMware SDDC Manager SoS command.

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• When running /opt/vmware/sddc-support/sos or /opt/vmware/sddc-support/sos --vrealize-log, in some cases the vRealize components may not be collected.
• The vRealize components were deployed manually outside of SDDC Manager. 

Environment

VMware Cloud Foundation 3.8.x

Resolution

1. Depending on the VMware Cloud Foundation version, download the vcf38_sos_patch.zip or vcf381_sos_patch.zip file attached to this article.
2. Using a File transfer utility, like WinSCP, copy patch file to the  "/tmp/" directory on the SDDC Manager VM.
3. SSH to the SDDC Manager VM, and switch to the root user:

su -

4. Unzip the file:

unzip /tmp/vcf38_sos_patch.zip

5. Change directory to the extracted folder:

cd tmp/vcf38_sos_patch

6. Apply the patch:

./setup.sh

7. Execute the vRealize log collection to validate the patch was successful:

./sos --vrealize-logs --log-dir /tmp

8. Verify the logs were correctly gathered:

ls -lR /tmp/{sos-bundle-folder}