vRealize Suite Lifecycle Manager is not cleaned-up during an uninstall of a failed vRealize Automation or vRealize Operations Manager deployment

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• vRealize Automation or vRealize Operations Manager deployment fails on step “ChangeVrslcmPasswords”
• A failed vRealize Automation or vRealize Operations Manager deployment has previously been uninstalled. 

Cause

This may occur if the deployment workflow for vRealize Automation or vRealize Operations Manager fails under some specific conditions on step “ChangeVrslcmPasswords” (e.g. if SDDC Manager services are restarted during this operation). As a result, vRealize Suite Lifecycle Manager will not be properly cleaned-up from the system during uninstall of the failed vRealize Automation or vRealize Operations Manager deployment.

Resolution

This is a known issue affecting VMware Cloud Foundation 3.0. There is currently no resolution.

This workaround below is applicable to VMware Cloud Foundation 3.0 only. 

Workaround:

1. Power off and delete the vRealize Suite Lifecycle Manager virtual appliance.
2. Download the attached 57917_clean-vrslcm-data.zip file.
3. Use a file transfer utility to copy the 57917_clean-vrslcm-data.zip file to the /tmp folder on the SDDC Manager virtual appliance.
4. SSH to the SDDC Manager virtual appliance as the vcf user and then use the su command to switch to the root user.
5. Issue the following command to extract the contents of the /tmp/57917_clean-vrslcm-data.zip file:

unzip -d /tmp/57917_clean-vrslcm-data.zip
 

Note: You will see output similar to the following:

 

Archive:  /tmp/57917_clean-vrslcm-data.zip

  inflating: /tmp/clean-vrslcm-data.sh

 

5. Issue the following commands to run the extracted /tmp/clean-vrslcm-data.sh script:

 

chmod +x /tmp/clean-vrslcm-data.sh
/tmp/clean-vrslcm-data.sh

Note: vRealize Automation and/or vRealize Operations Manager can now be deployed.

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