When Multi-Instance Management is enabled, operations in SDDC Manager may fail due to the appliance disk space being exhausted.
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When Multi-Instance Management is enabled, operations in SDDC Manager may fail due to the appliance disk space being exhausted.

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Article ID: 323994

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

Symptoms:
In certain circumstances when Multi-Instance Management is enabled, the messaging system logs may grow exponentially, exhausting the disk space in SDDC Manager.

Resolution

To resolve this issue, please follow the steps below:

  1. Download the attached configurelogs.sh file.
  2. Using a file transfer utility, like WinSCP, copy the file to the /home/vcf/ directory on the SDDC Manager VM. 
  3. Open an SSH session to the SDDC Manager with the vcf user and change to the root user:
su -
  1. Change directory to /home/vcf
cd /home/vcf/
  1. Run the following command to change the permissions on the file:
chmod 500 /home/vcf/configurelogs.sh
  1. Execute the script:
 sh /home/vcf/configurelogs.sh
 
The script will take a few minutes to complete and will return the following:

# sh /home/vcf/configurelogs.sh
   Cleaning up...
   Configuring log properties...
   Restarting Multi-Instance Management service

After a few additional minutes the system will become operational again. On the Member Dashboard the connectivity colour should now show as green.


Additional Information

Impact/Risks:
Leave and Teardown operations of Multi-Instance Management may fail.

Federation member will show 'Yellow' or 'Red' colour on the Dashboard as connectivity to Federation is lost.

Workflows involving write operation to SDDC Manager may fail.


Attachments

configurelogs get_app