Changing Passwords for the client automation user accounts
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Article ID: 32393
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Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
Problem:
How the change the password for the users created by Client Automation
- ca_itrm
- ca_itrm_ams
- nsmadmin
Environment:
- Client Automation any version
- Windows
Solution:
ca_itrm
ca_itrm_ams
- change the password for this user in SQL Enterprise Manager before you run the command "cadsmcmd setDBCredentials" from step 6 of TEC420826.
- use the same password defined for ca_itrm.
- the cadsmcmd command will update ams with the new password for ca_itrm_ams.
nsmadmin
- Change the nsmadmin password in MSSQL:
- MSSQL Server Management Studio - change nsmadmin password
- Update Worldview by running the following commands:
- C:\>modp -r <servername> -u nsmadmin -n <newpassword>
- C:\>cauwvspw <servername> nsmadmin <newpassword>
- C:\>wvrepsel -r servername -u nsmadmin -p <newpassword>
- Recycle Worldview associated services:
- CA Worldview Severity Propagation Services:
- net stop CA-SevProp
- CA Unicenter Business Process View Management:
- net stop "CA Unicenter Business Process View Management"
- CA Worldview Severity Propagation Services:
- net start CA-SevProp
- CA Unicenter Business Process View Management:
- net start "CA Unicenter Business Process View Management"
- On your Agent Technology Distributed State Machine Server run the following commands:
- net stop awservices (wait until everything is stopped)
- net start awservices
- awservices list (review for all processes "RUNNING")
- On your Enterprise Management Server run the following commands:
- C:\>cautenv setlocal CAI_DBPWD <newpassword>
- net stop CA-Unicenter (wait until everything is stopped)
- net start CA-Unicenter
- unifstat (review for all processes "ACTIVE")
- Remove the Unicenter Management Command Center password cache file:
- del C:\CA\SharedComponents\CCS\AIS\Framework\files\password.cache
Important:
Ensure that all passwords adhere to the password complexity rules in your environment. Failure to ensure this will cause the procedures to fail.
Environment
Release: UASIT.99000-12.9-Asset Intelligence
Component:
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