Changing Passwords for the client automation user accounts

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Problem:

How the change the password for the users created by Client Automation

• ca_itrm
• ca_itrm_ams
• nsmadmin

 

Environment:

• Client Automation any version
• Windows
  
  

Solution:

ca_itrm

• This is already documented in TEC420826

ca_itrm_ams

• change the password for this user in SQL Enterprise Manager before you run the command "cadsmcmd setDBCredentials" from step 6 of TEC420826.
• use the same password defined for ca_itrm.
• the cadsmcmd command will update ams with the new password for ca_itrm_ams.

nsmadmin

1. Change the nsmadmin password in MSSQL: 
   
   
   • MSSQL Server Management Studio - change nsmadmin password
     
     
2. Update Worldview by running the following commands: 
   
   
   • C:\>modp -r <servername> -u nsmadmin -n <newpassword> 
     
     
   • C:\>cauwvspw <servername> nsmadmin <newpassword> 
     
     
   • C:\>wvrepsel -r servername -u nsmadmin -p <newpassword> 
     
     
3. Recycle Worldview associated services:
   
   
   • CA Worldview Severity Propagation Services:
     
     
     1. net stop CA-SevProp
   • CA Unicenter Business Process View Management: 
     
     
     1. net stop "CA Unicenter Business Process View Management"
   • CA Worldview Severity Propagation Services: 
     
     
     1. net start CA-SevProp
   • CA Unicenter Business Process View Management:
     
     
     1. net start "CA Unicenter Business Process View Management"
4. On your Agent Technology Distributed State Machine Server run the following commands: 
   
   
   • net stop awservices (wait until everything is stopped)
     
     
   • net start awservices
     
     
   • awservices list (review for all processes "RUNNING")
5. On your Enterprise Management Server run the following commands:
   
   
   • C:\>cautenv setlocal CAI_DBPWD <newpassword>
     
     
   • net stop CA-Unicenter (wait until everything is stopped) 
     
     
   • net start CA-Unicenter
     
     
   • unifstat (review for all processes "ACTIVE")
6. Remove the Unicenter Management Command Center password cache file: 
   
   
   • del C:\CA\SharedComponents\CCS\AIS\Framework\files\password.cache

Important:

Ensure that all passwords adhere to the password complexity rules in your environment. Failure to ensure this will cause the procedures to fail.

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: