[VMC on AWS] RPM download error on Cloud Gateway Appliance setup
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[VMC on AWS] RPM download error on Cloud Gateway Appliance setup

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Article ID: 323665

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Updated On:

Products

VMware Cloud on AWS VMware Cloud on Dell EMC

Issue/Introduction

This article explains the troubleshooting steps when Configuring HLM fails at Step 2.

Symptoms:
Configuring HLM fails at Step 2: with the below errors.

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Cause

Stale manifest.json file in the /tmp folder of the Cloud gateway Appliance.

Resolution

Engage VMware Support via Support Request with the error screenshot and log bundle of Cloud Gateway Appliance (How to file a Support Request in Customer Connect and via Cloud Services Portal (2006985)

Additional Information

Impact/Risks:
Unable to complete the setup of the Cloud Gateway Appliance.