VLCR protection task fails for Virtual machines restored by a 3rd party backup solution.

Products

• VMware Live Recovery

Issue/Introduction

• A backup job for VM(s) in VLCR fails with the following error : 

"Failed to backup VM for task drc-#####. VM does not exist".

• The VM for which the backup task is failing was restored through a 3rd party backup solution
  
  

Cause

This issue is seen when third party solutions (EX: Commvault, Veeam, etc.) are used to restore the VM which was also protected by VLCR. After the VM is restored duplicate IDs are created for the VM in VLCR, and it fails because it is leveraging the incorrect ID.

Resolution

If you run into the above error after restoring a VM with a third party solution, then please proceed with creating a Support case with VMware by Broadcom Support and provide the below information:

- Org ID of the deployment
- Recovery SDDC ID
- Screenshot of the error
- List of Virtual machines
- Third Party Solution being used
- Support Bundle ID