Recovery Plan fails with Cloud DR internal error in VMware Live Cyber Recovery

Products

• VMware Live Recovery

Issue/Introduction

When running a Recovery Plan within VLCR, the following error may be seen, "VM_name failed recovery. Error: Cloud DR internal error. Please contact support."

Cause

This is caused by solution user workflow issues. Some vCenter upgrade or config changes (ex: vCenter Linking) can lead to the distortion of the da_solution user configuration and its permissions. This will lead to API communication failures for VLCR.

Resolution

If the Cloud DR internal error is seen when running a VLCR Recovery Plan, please open a Support Case with VMware by Broadcom Support and provide the following information.

- Org ID
- Screenshot of the error being seen
- Recovery Plan name
- Recovery Plan report in PDF
- Support Bundle ID

Additional Information