Stale Snapshots of Unprotected VM shown in VLCR UI

Products

• VMware Live Recovery

Issue/Introduction

When previewing a Protection Group, it may show an instance of a previous VM snapshots, even though the VM has been removed from backups and from the Protection Group.

Environment

VMware Live Cyber Recovery 7.27.x

VMware Live Cyber Recovery 7.26.x

Cause

This is due to the VM(s) running through a previous failover test. VLCR stages snapshots into the cache in an effort to speed up the process for future failovers.

Resolution

If stale snapshots are seen within Protection Groups, please file a Support Case with VMware by Broadcom Support with the ask to remove them. When filing the SR, please provide the following information:

- Org ID
- Impacted Protection Group(s)
- List of stale VMs

Note: If some VMs have manual/vCenter level snapshots, please confirm they can be removed from the Protection Group when filing the SR.