Unable to view vCenter Tags in vLCR UI while configuring the protection group

Products

• VMware Live Recovery

Issue/Introduction

When viewing a Protection Groups vCenter tags, the following error may be seen - "There was an error getting the data."

/da/data/var/log/sysmgmt/irrServer.log shows below exception 

"ERROR","threadName":"site-data-workers-1","codeLocation":"DvxPoller.java:1866","msg":"Error during getting VM data from vcIp: xx.xx.xxx.xx,"X-Datrium-Op-ID":"7d1e5cdb22da9a39","pid":"3905","exceptionInfo":"da.core.exception$DaExceptionvCenterNotFoundInServiceDir$Throwable\n\tat da.core.exception$DaExceptionvCenterNotFoundInServiceDir$Throwable.(VimClientFactory.java:127)\n"

Environment

VMware Live Cyber Recovery 7.26.x

VMware Live Cyber Recovery 7.27.x

Cause

This is due to an expired vCenter certificate that VLCR leverages to communicate with the On-premise vCenter to populate Virtual machines based on tags.

Resolution

Before filing a Support Case with VMware By Broadcom Support , Verify that the connectors are not running legacy OS version refer KB378204

 

Open a support case with the below information. 

- HAR File when accessing the vCenter Tags wizard
- Screenshot of the error
- ORG ID of your deployment.
- VLCR Support Bundle ID

Note: If VMware Support confirms the issue is related to the expired certificate, internal teams will run through an internal process which will require the [email protected] credentials. When filing the SR, please know a call will be needed to be setup to proceed with the internal runbook.

Additional Information