[VCDR] Convert VMs to use High Frequency (LWD-Based) Snapshots

Products

• VMware Live Recovery

Issue/Introduction

To provide a workaround to allow the conversion from Standard (quiescing) Frequency snapshots to High (LWD) Frequency snapshots for VMs/Protection Groups.

Symptoms:
The following error is seen when attempting to create a High Frequency snapshot on a VM that was previously backed up using Standard Frequency snapshots - "VM VM_Name high-frequency snapshot failed. The VM has app-consistent snapshots. Contact support."

Cause

The conversion to High Frequency snapshots from a Standard Frequency snapshot Protection Group will fail until a feature flag is enabled to allow the conversion.

Resolution

If attempting to create a High Frequency snapshot of a previous Standard Frequency snapshot VM and are getting the above error, please proceed with filing a support request with VMware Global Support with the following information:

- Org ID
- Protection Group Name(s) where the snapshots are failing
- Screenshot of error being seen
- Example VM name
- Support Bundle ID

Before filing the SR, please ensure to enable support on all Connectors in the VCDR deployment. To enable support, please run the below commands on all Connectors.

- entersupportmode
- support remote-access enable

Note: Once the Feature Flag is enabled, it will require a restart of the drcAgent in the Connector(s).

Additional Information

Impact/Risks:
High Frequency snapshots will continue to fail until a feature flag is enabled on the Connectors/Protection Groups.