[VLCR] Unable to load VLCR Console
Article ID: 323645
Updated On:
Products
VMware Live Recovery
Issue/Introduction
Provide context into a known issue in the current VLCR version.
Symptoms:
When selecting "Manage Region" from the VLCR Console, it may direct to a page with a grey window showing "VMware Cloud Disaster Recovery" but does not load the VLCR inventory.
This issue may have started randomly, when no changes were made to IAM roles or the VLCR Console.
Symptoms:
When selecting "Manage Region" from the VLCR Console, it may direct to a page with a grey window showing "VMware Cloud Disaster Recovery" but does not load the VLCR inventory.
This issue may have started randomly, when no changes were made to IAM roles or the VLCR Console.
Cause
This is due to an IRR service partition becoming full, preventing users from logging into the VLCR console to manage the environment.
Resolution
Request to have the VLCR version upgraded to v27m2.
Workaround:
If an upgrade cannot be completed at the time of the issue, please file a Support Request with Broadcom Support with the ask to clear the partition, to allow for the VLCR Console inventory to load successfully.
When filing an SR with Broadcom Support, please provide the Org ID, Support Bundle ID, and the time the issue started to happen.
Workaround:
If an upgrade cannot be completed at the time of the issue, please file a Support Request with Broadcom Support with the ask to clear the partition, to allow for the VLCR Console inventory to load successfully.
When filing an SR with Broadcom Support, please provide the Org ID, Support Bundle ID, and the time the issue started to happen.
Additional Information
Impact/Risks:
Users will not be able to login to the VLCR Console until the partition is reduced.
Users will not be able to login to the VLCR Console until the partition is reduced.
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