HCX Manager Admin UI does not load and a support bundle cannot be generated after upgrade
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HCX Manager Admin UI does not load and a support bundle cannot be generated after upgrade

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Article ID: 323361

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Updated On:

Products

VMware HCX

Issue/Introduction

To identify a known issue

Symptoms:

After upgrading to HCX version 4.8.2, the HCX Manager Admin UI (https://<HCX_manager_IP>:9443) does not load

Also, when attempting to generate a support bundle from the regular HCX Manager UI (https://<HCX_manager_IP>:443) a "Failed to generate the Support Bundle." error is seen in the UI

The regular HCX Manager UI (https://<HCX_manager_IP>:443) continues to function normally otherwise
 

HCX Manager UI >>  Administration >> Troubleshooting >> Collect Core HCX Logs


 

 

Cause

In the HCX Manager "appliance-management.log" file found under:

/common/logs/appliance-management

The following "webServer" exception error is seen:

Unable to start embedded Tomcat server 


EXAMPLE: From an SSH session to the HCX Manager as admin user:

admin@hcx [ /common/logs/appliance-management ]$ less appliance-management.log         
2024-03-27 13:51:30.574 UTC [main, , ] ERROR o.s.boot.SpringApplication- Application run failed
org.springframework.context.ApplicationContextException: Failed to start bean 'webServerStartStop'; nested exception is org.springframework.boot.web.server.WebServerException: Unable to start embedded Tomcat server
        at org.springframework.context.support.DefaultLifecycleProcessor.doStart(DefaultLifecycleProcessor.java:181)
        at org.springframework.context.support.DefaultLifecycleProcessor.access$200(DefaultLifecycleProcessor.java:54)
        at org.springframework.context.support.DefaultLifecycleProcessor$LifecycleGroup.start(DefaultLifecycleProcessor.java:356)
        at java.lang.Iterable.forEach(Iterable.java:75)
        at org.springframework.context.support.DefaultLifecycleProcessor.startBeans(DefaultLifecycleProcessor.java:155)
        at org.springframework.context.support.DefaultLifecycleProcessor.onRefresh(DefaultLifecycleProcessor.java:123)
        at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:937)
        at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:586)
        at org.springframework.boot.web.servlet.context.ServletWebServerApplicationContext.refresh(ServletWebServerApplicationContext.java:145)
        at org.springframework.boot.SpringApplication.refresh(SpringApplication.java:780)
        at org.springframework.boot.SpringApplication.refreshContext(SpringApplication.java:453)
        at org.springframework.boot.SpringApplication.run(SpringApplication.java:343)
        at org.springframework.boot.SpringApplication.run(SpringApplication.java:1370)
        at org.springframework.boot.SpringApplication.run(SpringApplication.java:1359)
        at com.vmware.vchs.hybridity.api.Application.main(Application.java:153)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.boot.loader.MainMethodRunner.run(MainMethodRunner.java:48)
        at org.springframework.boot.loader.Launcher.launch(Launcher.java:87)
        at org.springframework.boot.loader.Launcher.launch(Launcher.java:50)
        at org.springframework.boot.loader.WarLauncher.main(WarLauncher.java:59)
Caused by: org.springframework.boot.web.server.WebServerException: Unable to start embedded Tomcat server
        at org.springframework.boot.web.embedded.tomcat.TomcatWebServer.start(TomcatWebServer.java:229)
        at org.springframework.boot.web.servlet.context.WebServerStartStopLifecycle.start(WebServerStartStopLifecycle.java:43)
        at org.springframework.context.support.DefaultLifecycleProcessor.doStart(DefaultLifecycleProcessor.java:178)
        ... 22 common frames omitted
Caused by: java.lang.IllegalArgumentException: standardService.connector.startFailed
        at org.apache.catalina.core.StandardService.addConnector(StandardService.java:235)
        at org.springframework.boot.web.embedded.tomcat.TomcatWebServer.addPreviouslyRemovedConnectors(TomcatWebServer.java:282)
        at org.springframework.boot.web.embedded.tomcat.TomcatWebServer.start(TomcatWebServer.java:213)
        ... 24 common frames omitted
Caused by: org.apache.catalina.LifecycleException: Protocol handler start failed
        at org.apache.catalina.connector.Connector.startInternal(Connector.java:1042)
        at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
        at org.apache.catalina.core.StandardService.addConnector(StandardService.java:232)
        ... 26 common frames omitted
Caused by: java.lang.IllegalArgumentException: null
        at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:107)
        at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:71)
        at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:236)
        at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1317)
        at org.apache.tomcat.util.net.AbstractEndpoint.start(AbstractEndpoint.java:1403)
        at org.apache.coyote.AbstractProtocol.start(AbstractProtocol.java:663)
        at org.apache.catalina.connector.Connector.startInternal(Connector.java:1039)
        ... 28 common frames omitted
Caused by: java.lang.reflect.InvocationTargetException: null
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at org.apache.tomcat.util.net.SSLUtilBase.getTrustManagers(SSLUtilBase.java:416)
        at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:246)
        at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:105)
        ... 34 common frames omitted
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
        at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:792)
        at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:57)
        at sun.security.provider.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:224)
        at sun.security.provider.JavaKeyStore$DualFormatJKS.engineLoad(JavaKeyStore.java:71)
        at java.security.KeyStore.load(KeyStore.java:1445)
        at com.vmware.vchs.hybridity.api.CustomTrustManager.<init>(CustomTrustManager.java:32)
        ... 41 common frames omitted
Caused by: java.security.UnrecoverableKeyException: Password verification failed
        at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:790)
        ... 46 common frames omitted

 

Resolution

The issue is fixed in HCX Manager software release 4.9.0 or higher


Workaround:

None


Additional Information

Impact/Risks:

The HCX Manager Admin UI (https://<HCX_manager_IP>:9443) is used for administrative purposes and does not have direct involvement in HCX migration and network extensions workflows or their operations

A user may proceed with HCX migration and network extensions workflows via the regular HCX Manager UI (https://<HCX_manager_IP>:443) until this issue is resolved in a future HCX software release


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