Error installing security sensor on Ransomware Recovery Appliance
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Article ID: 323275
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Updated On:
Products
VMware Live Recovery
Issue/Introduction
Recovery plan will hang in a "Starting" state
The Ransomware Recovery Appliance will be unreachable
The following alert will be seen in the UI
The Orchestrator logs will show similar events.
Cause
This can be caused by the connector being unable to reach the following URLs:
content.carbonblack.io
updates2.cdc.carbonblack.io
dev-prodnrt.conferdeploy.net
Resolution
Disable or edit firewall rules to ensure that the following sites are reachable from the Appliance. For additional information please refer "Manual sensor installation guide"