Error installing security sensor on Ransomware Recovery Appliance
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Error installing security sensor on Ransomware Recovery Appliance

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Article ID: 323275

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

 

  • Recovery plan will hang in a "Starting" state
  • The Ransomware Recovery Appliance will be unreachable
  • The following alert will be seen in the UI
  • The Orchestrator logs will show similar events. 



Cause

This can be caused by the connector being unable to reach the following URLs:
  • content.carbonblack.io
  • updates2.cdc.carbonblack.io
  • dev-prodnrt.conferdeploy.net

Resolution

Disable or edit firewall rules to ensure that the following sites are reachable from the Appliance. For additional information please refer "Manual sensor installation guide"

  • content.carbonblack.io
  • updates2.cdc.carbonblack.io
  • dev-prodnrt.conferdeploy.net



Additional Information