VM failing to power on after test failover using VMware Live Cyber Recovery.

Products

• VMware Live Recovery

Issue/Introduction

• One or more VM fails to power on during recovery in VLCR due to a hostname issue.
• Error in the logs: 

"Error Do not power on VM <vm-name> as the guest customization was skipped"

Warning Cannot customize VM with unsupported guest hostname. The hostname cannot be unset. It can only have letters, numbers, and hyphens (-); it cannot contain periods (.), underscores (_), or blank spaces."

 

 

Environment

VMware Live Cyber Recovery 7.27.x

VMware Live Cyber Recovery 7.26.x

Cause

This is expected behavior when a VM contains an unsupported character in its hostname or its FQDN

Resolution

Remove the unsupported characters from the VM's hostname.

Workaround:
You can manually power on the VM in the recovery SDDC, however it will continue to encounter the issue until hostname is resolved for subscquent attemp using recovery plan.

Additional Information