Unable to connect to subscription URL from Subscribed Content Library of vCenter server | Error : "The remote library is not reachable"
book
Article ID: 323241
calendar_today
Updated On:
Products
VMware vCenter Server
Issue/Introduction
Subscriber vCenter server is unable to connect to the Publisher URL.
Following error received while accessing subscription URL: "The remote library is not reachable"
Same error seen when trying to synchronize the subscribed library in Publisher vCenter.
Environment
VMware vCenter Server 8.0.x VMware vCenter Server 7.0.x
Cause
Subscriber VCenter is unable to ping/connect to the Publisher VCenter
OR Publisher VCenter is not reachable over HTTPS port 443 from Subscriber VCenter
Resolution
Test the connectivity between the Subscriber and Publisher vCenters server using Ping / Curl.
Test the DNS name resolution on both Subscriber and Publisher vCenters.
Use the openssl command to test connectivity and also to confirm the current SSL information # openssl s_client -connect destination-ip:ssl-port
Based on the results, engage Internal Networking team to investigate the underlying network communication issues between Publisher and Subscriber vCenter servers.