SaltStack Config, raas installation fails with the error: libz.so.1: failed to map segment from shared object

Products

• VMware Aria Suite

Issue/Introduction

The purpose of this KB article is to provide fix the issue during the raas installation.

Symptoms:
RAAS installation fails with the error:
/var/lib/raas/unpack/_MEIG6PmNi/psutil/_psutil_linux.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/psutil/_psutil_posix.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/psycopg2/_psycopg.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/sqlalchemy/cprocessors.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/sqlalchemy/cresultproxy.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/sqlalchemy/cutils.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/tornado/speedups.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/wrapt/_wrappers.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/yaml/_yaml.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/_device.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/_poll.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/_proxy_steerable.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/_version.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/constants.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/context.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/error.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/message.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/socket.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/backend/cython/utils.cpython-39-x86_64-linux-gnu.so
[43861] WARNING: file already exists but should not: /var/lib/raas/unpack/_MEIG6PmNi/zmq/devices/monitoredqueue.cpython-39-x86_64-linux-gnu.so
/usr/bin/raas: error while loading shared libraries: libz.so.1: failed to map segment from shared object

Environment

VMware Aria Automation Config 8.12.x

Cause

The issue is seen on the linux system where noexec flag is set for /tmp mount.
To resolve this problem you need to mount the /tmp  with permission to execute during the raas installation.

Resolution

To resolve the problem, follow the steps below:

1. Display properties of the /tmp mount point, Login to the system as root via SSH or Console
    and run command:

    mount
       example output:
     /tmp-file /tmp xfs loop,nosuid,noexec,nodev,rw 0 0

2. Remount the tmp with exec permission during raas installation
      
   sudo mount /tmp -o remount,exec

3. After the installation you can change it back

   sudo mount -o remount,noexec /tmp