UserDefined fields set in trap_mgr.conf are not set in Notification properties nor seen on the console

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

UserDefined fields set in trap_mgr.conf are not set in SAM notification
UserDefined fields set in trap_mgr.conf are not seen in console

Environment

Smarts - 10.1.x
Smarts DM - 2.x
TCSA - 2.x

Cause

The Trap Adapter reads the entries in trap_mgr.conf and creates ICS_Notification objects in the Open Integration (OI) domain.  The Service Assurance Manager (SAM) domain then subscribes to these objects from the OI server via the DXA.  By default, the UserDefined Fields are not transferred by the DXA.

Resolution

To have the UserDefined attributes of ICS_Notification object transferred from OI to SAM, the user must  enable a HookScript in the Domain Entry for OI.

1. Enable the Hookscript for the OI domain in the SAM Domain → Global Manager Administration Console → ICS Configuration → ICS Domain Configuration → Domain Types  → <Select the appropriate Domain type Mapped with the OI domain>  → Check the HookScript "Enabled" checkbox 
    Example:
   
    The sample hookscript named in this section will transfer the UserDefined Attributes to SAM.  

2. Restart the SAM for the settings to take effect.