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Unable to generate support bundle on vCSA 6.7 U3l
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Article ID: 322816
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Updated On:
Products
VMware vCenter Server
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Issue/Introduction
Symptoms:
Unable to generate support bundle through VAMI or vSphere Client on vCSA 6.7 U3l (build 17137327). It takes 20 minutes to collect the support bundle with CLI.
Note
: This issue is found in vCSA 6.7 U3l (build 17137327) only.
.
Environment
VMware vCenter Server Appliance 6.7.x
Resolution
This has been resolved in vCenter 6.7U3m:
VMware vCenter Server 6.7 Update 3m Release Notes
https://docs.vmware.com/en/VMware-vSphere/6.7/rn/vsphere-vcenter-server-67u3m-release-notes.html
Workaround:
Download the python script (
VCConnectionHelper.py
) from the attachment section of this article.
Uploaded the script to vCenter Server Appliance. For more information see
Error when uploading files to vCenter Server Appliance using WinSCP (2107727)
.
Replace the existing file "
/usr/lib/vmware-vpx/vsan-health/VCConnectionHelper.py
" with the uploaded one.
Change the permission and the owner.
# chmod +x /usr/lib/vmware-vpx/vsan-health/VCConnectionHelper.py
# chown vsan-health:root /usr/lib/vmware-vpx/vsan-health/VCConnectionHelper.py
Attachments
VCConnectionHelper
get_app
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