Unable to generate support bundle on vCSA 6.7 U3l

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:
Unable to generate support bundle through VAMI or vSphere Client on vCSA 6.7 U3l (build 17137327). It takes 20 minutes to collect the support bundle with CLI.

Note: This issue is found in vCSA 6.7 U3l (build 17137327) only.

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Environment

VMware vCenter Server Appliance 6.7.x

Resolution

This has been resolved in vCenter 6.7U3m:

VMware vCenter Server 6.7 Update 3m Release Notes
https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/pdf/vmware/vsphere/vsphere/vSphere-6-7-Release-Notes/vsphere-vcenter-server-67u3m-release-notes.pdf

Workaround:

1. Download the python script (VCConnectionHelper.py) from the attachment section of this article.
2. Uploaded the script to vCenter Server Appliance. For more information see Error when uploading files to vCenter Server Appliance using WinSCP (2107727).
3. Replace the existing file "/usr/lib/vmware-vpx/vsan-health/VCConnectionHelper.py" with the uploaded one.
4. Change the permission and the owner.

# chmod +x /usr/lib/vmware-vpx/vsan-health/VCConnectionHelper.py
# chown vsan-health:root /usr/lib/vmware-vpx/vsan-health/VCConnectionHelper.py