Network service fails during Usage Meter 4.5 boot after deployment

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

When Usage Meter 4.5 is started in vSphere after being deployed, in the Usage Meter 4.5 console appears the following FAILED message:

[FAILED] Failed to start Wait for Network to be Configured. See 'systemctl status systemd-networkd-wait-online.service' for details.

Environment

VMware vCloud Usage Meter 4.x

Cause

The issue is caused because the network netmask is not updated in CIDR notation (e.g. input 24 for 255.255.255.0, 28 for 255.255.255.240). This is required for Usage Meter with static IP.

This is also mentioned in the OVF deployment wizard as shown in the screenshot below.

Resolution

Procedure

Follow the steps below to fix the issue.

1. Ensure that you have updated your domain and DNS details in resolve.conf as per KB 83945.
2. SSH to the Usage Meter appliance as usagemeter.
3. Switch to the root account:

sudo root

4. Back up network/10-eth0.network located at /etc/systemd/network by running the command:

cp /etc/systemd/network/10-eth0.network /etc/systemd/network/10-eth0.network.bak

5. Open the network/10-eth0.network.

vi network/10-eth0.network

6. Press i to switch into insert mode and start editing the file.
7. Change the address format to CIDR notation (e.g. input 24 for 255.255.255.0, 28 for 255.255.255.240). This is required for static IP mode.

Refer to the screenshot below for the correct format.

8. Save your changes and exit the vi editor.

:wq!

           Note: If you don't want to save your changes, enter :q! to exit the editor.

9. Reboot the appliance.

reboot