Troubleshooting
To troubleshoot this issue, check the status of Usage Meter 4.4 services and logs, and the packages that have been installed on your Usage Meter appliance.
Procedure
Note: Log in to your Usage Meter 4.4 appliance as
root to perform the following steps.
- Check the status of the Usage Meter 4.4 services by running the following commands:
cd /opt/vmware/cloudusagemetering
bash scripts/status.sh
- If Usage Meter services are offline, check the Usage Meter logs:
vim /opt/vmware/var/logs/um-upgrade.log
- Check what packages have been installed on the Usage Meter 4.4 appliance by running the following command:
tdnf list installed
Resolution
To resolve the login issue, you need to revert the snapshot of your Usage Meter to Usage Meter 4.X and clean its
tdnf package manager cache, then start the upgrade process again.
Procedure
- Revert your Usage Meter snapshot to Usage Meter 4.X.
- Log in to Usage Meter 4.X as root.
- Execute the following command:
tdnf clean all
- Start the upgrade from Usage Meter 4.X to Usage Meter 4.4.