Troubleshooting requests not executing, High CPU usage, and the "Failed to fetch system information" message in VMware Aria Suite Lifecycle

Products

• VMware Aria Suite

Issue/Introduction

Possible Symptoms:

• The CPU usage is high with top command identifying the postgres service as a high consumer.
  • Press shift+P while top is open to order commands by CPU usage 
• CPU% is running high consistently in the vSphere "Monitor" tab for the VM
• Attempts to access System Details under Home > Settings > System Details fails with message:

  "Failed to fetch system information"

• Other tasks in UI such as log bundle creation and basic day 2 operations do not proceed.
• Navigating the UI is slow 
• Red banner without error code shows underneath SSH information and FIPS mode compliance in Settings
• Triggering inventory sync for a product continues to load, no error is triggered in the UI and after a refresh the request disappears in the request page.

 

Environment

• VMware Aria Suite Lifecycle 8.x
  • Formerly known as VMware vRealize Suite Lifecycle Manager (LCM)

Cause

• This issue can occur when there is insufficient storage available for the postgres database or a large number of requests become queued and overload the requests engine.

Resolution

• Prerequisites:

• You have valid backups or recent snapshots of the Aria Suite Lifecycle appliance.
• You have access to ssh and the root username and password.

 

Resolution

To resolve this issue, please contact Broadcom Support and note this Article ID (322697) in the problem description.

• For more information, see Creating and managing Broadcom support cases.