Failure: Error downloading manifest while upgrading VMware vRealize Suite Lifecycle Manager from system settings page
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Failure: Error downloading manifest while upgrading VMware vRealize Suite Lifecycle Manager from system settings page

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Article ID: 322693

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

To enable online upgrade of vRSLCM over a configured proxy

Symptoms:
  • After configuring a valid proxy server in VMware vRealize Suite Lifecycle Manager (vRSLCM), the online upgrade from System Settings page fails and UI throws Red blank box error.
  • In the /var/log/vrlcm/vmware-vrlcm.log,you will see message similar to:
Failure: Error downloading manifest. Please contact your vendor. Could not resolve: vapp-updates.vmware.com (Timeout while contacting DNS servers) URL: https://vapp-updates.vmware.com/vai-catalog/valm/vmw/ae387433-13cd-4f03-ac43-8096dfada2ba/8.0.1.12.latest/manifest/manifest-latest.xml

 

Note: This issue doesn't impact for upgrades to VMware Aria Suite Lifecycle 8.14 or later. Because the cap service is used instead of the vami service. 


Environment

VMware vRealize Suite Lifecycle Manager 8.x

Cause

This issue is caused when the online upgrade of vRSLCM fails over proxy

Resolution

This is a known issue.

Currently, there is no resolution.

Workaround:
To workaround this issue, enable the VAMI proxy manually and disable it once upgrade is complete.

To set VAMI proxy:

  1. Log in to the VMware Life Cycle Manager virtual appliance as root.
  2. To set the proxy, run the command:
/opt/vmware/share/vami/vami_set_proxy proxyServer proxyPort

Example:

/opt/vmware/share/vami/vami_set_proxy proxy.mycompany.com 3128
  1. To verify proxy setting, run the command:
/opt/vmware/share/vami/vami_proxy

Note: If your proxy sever requires authentication, edit the /etc/environment configuration file and add the user name and password.

Example:
http_proxy=http://username:[email protected]:3128
  1. Re-try the upgrade.


To Reset VAMI proxy:

  1. Log in to the VMware Life Cycle Manager virtual appliance as root.
  2. To Reset the proxy, run the command:
/opt/vmware/share/vami/vami_set_proxy NONE
  1. To verify proxy setting are removed, run the command:
/opt/vmware/share/vami/vami_proxy

 
 
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