NSX-T Password Expiration alarm are not getting Resolved or Acknowledged

Products

• VMware NSX Networking

Issue/Introduction

Symptoms:

• Pre upgrade check fails for Management Plane (MP) due to Password Expiration alarm in open state. 
• Resolve/Acknowledge Alarms option results in "Failed to update status for the selected alarm"

• On the Manager log (/var/log/proton/nsxapi.log (as root) has logging similar to these examples:

2021-01-28T13:45:22.508Z INFO pool-117-thread-1 ResolvedAlarmsProcessor - MONITORING [nsx@6876 comp="nsx-manager" level="INFO" subcomp="monitoring"] processResolvedAlarms: deleting 0 RESOLVED alarms older than 8 days 2021-01-

28T13:45:22.645Z INFO pool-117-thread-1 MonitoringSyncProcessor - MONITORING [nsx@6876 comp="nsx-manager" level="INFO" subcomp="monitoring"] invokeTargetedSync: requesting sync for alarm 246a4b7a-38d0-4a4f-bc58-fa2ad3e937fa , endpoint: 3f586790-3dd6-4f92-8e91-c5f183e6806d, feature: 4, eventType: 1, entity 00000000-0000-0000-0000-000000000000, node: 3f586790-3dd6-4f92-8e91-c5f183e6806d, source: napi_password_management as sync = true

2021-01-28T13:45:22.645Z INFO pool-45-thread-1 MonitoringSyncService - MONITORING [nsx@6876 comp="nsx-manager" level="INFO" subcomp="monitoring"] MonitoringSyncService: initiating sync request endpointId 3f586790-3dd6-4f92-8e91-c5f183e6806d 2021-01-28T13:45:22.946Z INFO pool-45-thread-1 MonitoringSyncService - MONITORING [nsx@6876 comp="nsx-manager" level="INFO" subcomp="monitoring"] Built Sync Request entityId: 00000000-0000-0000-0000-000000000000, eventTypeId: 1, featureId: 4, sourceId: napi_password_management

2021-01-28T13:45:32.645Z WARN pool-117-thread-1 MonitoringSyncProcessor - MONITORING [nsx@6876 comp="nsx-manager" level="WARNING" subcomp="monitoring"] initiateSyncRequest: unexpected error invoking sync on feature 4 eventType 1 node 3f586790-3dd6-4f92-8e91-c5f183e6806d endpoint 3f586790-3dd6-4f92-8e91-c5f183e6806d source napi_password_management entity 00000000-0000-0000-0000-000000000000: null

2021-01-28T13:45:32.646Z ERROR pool-45-thread-1 MonitoringSyncService - MONITORING [nsx@6876 comp="nsx-manager" errorCode="MP701026" level="ERROR" subcomp="monitoring"] Sync failure CANCELLED

Environment

VMware NSX-T Data Center
VMware NSX-T Data Center 3.x

Resolution

Currently, there is not resolution.

Workaround:
To workaround this issue, please contact VMware Support.