Unable to deploy or update NSX application platform due to 'error syncing tools bundle'

Products

• VMware NSX

Issue/Introduction

Symptoms:

• You're running VMware NSX 4.1.0.x.
• You're attempting to deploy NSX intelligence or update Kubernetes tools.
• You observe the following log entries under /var/log/syslog:

2023-08-24T15:17:20.626Z <nsx-manager-fqdn> NSX 5004 FABRIC [nsx@6876 comp="nsx-manager" errorCode="MP31815" level="ERROR" subcomp="manager"] Error in rest call url= /policy/api/v1/infra/sites/default/napp/deployment/tools/upload_from_remote_server , method= POST , response= {#012 "httpStatus" : "BAD_REQUEST",#012 "error_code" : 46005,#012 "module_name" : "NAPP",#012 "error_message" : "Bundle upload and install is already in progress for bundle id 1690376716907."#012}
...
2023-08-24T15:17:20.630Z <nsx-manager-fqdn> NSX 5004 NAPP [nsx@6876 comp="nsx-manager" errorCode="MP46001" level="ERROR" subcomp="manager"] Error syncing tools bundle
...
2023-08-24T15:17:20.851Z <nsx-manager-fqdn> NSX 5004 NAPP [nsx@6876 comp="nsx-manager" level="WARNING" subcomp="manager"] Not updating. CloudNativeBundleUploadStatus: CloudNativeBundleUploadStatus [ bundleId=1690376716907, status=FAILED, percentage=50, bundleType=KUBERNETES_TOOLS, errorId=46132, errorMessage=Error syncing tools bundle., errorArgs=null] already in failed state
...

• You observe the following error on the UI:

Environment

VMware NSX-T Data Center

Cause

Uploaded the new K8s tools may sync intermittently if a FQDN is used for the repository address.

Resolution

This issue is resolved in VMware NSX 4.1.1

Workaround:

• If you believe you have encountered this issue, please open a support request with Broadcom Support and refer to this KB article.