Unable to deploy or update NSX application platform due to 'error syncing tools bundle'
search cancel

Unable to deploy or update NSX application platform due to 'error syncing tools bundle'

book

Article ID: 322493

calendar_today

Updated On:

Products

VMware NSX

Issue/Introduction

Symptoms:

  • You're running VMware NSX 4.1.0.x.
  • You're attempting to deploy NSX intelligence or update Kubernetes tools.
  • You observe the following log entries under /var/log/syslog:
2023-08-24T15:17:20.626Z <nsx-manager-fqdn> NSX 5004 FABRIC [nsx@6876 comp="nsx-manager" errorCode="MP31815" level="ERROR" subcomp="manager"] Error in rest call url= /policy/api/v1/infra/sites/default/napp/deployment/tools/upload_from_remote_server , method= POST , response= {#012 "httpStatus" : "BAD_REQUEST",#012 "error_code" : 46005,#012 "module_name" : "NAPP",#012 "error_message" : "Bundle upload and install is already in progress for bundle id 1690376716907."#012}
...
2023-08-24T15:17:20.630Z <nsx-manager-fqdn> NSX 5004 NAPP [nsx@6876 comp="nsx-manager" errorCode="MP46001" level="ERROR" subcomp="manager"] Error syncing tools bundle
...
2023-08-24T15:17:20.851Z <nsx-manager-fqdn> NSX 5004 NAPP [nsx@6876 comp="nsx-manager" level="WARNING" subcomp="manager"] Not updating. CloudNativeBundleUploadStatus: CloudNativeBundleUploadStatus [ bundleId=1690376716907, status=FAILED, percentage=50, bundleType=KUBERNETES_TOOLS, errorId=46132, errorMessage=Error syncing tools bundle., errorArgs=null] already in failed state
...
  • You observe the following error on the UI:



Environment

VMware NSX-T Data Center

Cause

Uploaded the new K8s tools may sync intermittently if a FQDN is used for the repository address.

Resolution

This issue is resolved in VMware NSX 4.1.1

Workaround:

  • If you believe you have encountered this issue, please open a support request with Broadcom Support and refer to this KB article.