Login to CSM (Cloud Services Manager) Appliance fails with error: Client certificate not found in trust store.

Products

• VMware NSX

Issue/Introduction

Symptoms:

• NSX-T CSM appliance is deployed.
• The version of NSX-T is 4.0.1 or lower.
• After entering the username and password, then clicking 'LOG IN', you receive the following ERROR:

Internal server error has occurred.","details":" Client certificate not found in trust store","error_code":99

• As can be seen in the following image:

• Logging into the Unified Appliance (UA) does not encounter the same issue. The UA is the standard NSX-T manager appliance, not the CSM manager.

Environment

VMware NSX-T

Cause

There was an issue when populating the trusted CA configurations on the CSM managers.

Resolution

This issue is resolved in VMware NSX 4.0.1.1 available at VMware Downloads.

Workaround:
When the browser asks to select a certificate to continue logging onto the system, click cancel, instead of attempting to select a certificate.
Then proceed to login normally and you should not get presented with this message now.