Configuring vCenter Lifecyle Manager Shows Alarm "vLCM Image Recommendation Generation"

Products

• VMware vCenter Server

Issue/Introduction

The article explains the issue to address usability concerns customers may have and provides guidance on how to solve it.

• Configure vLCM at vCenter Server with Dell OMIVV.
• In the summary tab, the cluster shows "vLCM Image Recommendation Generation alarm" with a red banner.
• vCener /var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log shows dell plugin failed to get firmware list information.

---
####-##-##T##:##:##.###:## info vmware-vum-server[105905] [Originator@6876 sub=RecommendationEngine::HardwareSupportSubsystem] [hardwareSupportSubsystem 54] GetFirmwareSelections: Retrieving packages from Hardware Support Manager: com.dell.plugin.OpenManager_HWSupportManager
####-##-##:##:##:##:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::ProviderManager] [ProviderManager 129] GetHardwareSupportPackages called.
####-##-##T##:##:####:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::HsmRequestContextManager] [HsmRequestContextManager 192] GetHsmRequestContext called for HSM key: com.dell.plugin.OpenManager_HWSupportManager
####-##-##T##:##:####:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::HsmRequestContextManager] [HsmRequestContextManager 75] GetHsmServerInfo called for HSM: com.dell.plugin.OpenManager_HWSupportManager
####-##-##T##:##:##.###:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::Util::HsmExtensionManager] [HsmExtensionManager 104] GetHsmExtension called
####-##-##T##:##:##.###:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::Util::HsmExtensionManager] [HsmExtensionManager 55] GetExtensionMgrcalled
####-##-##T##:##:##.###:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::HsmRequestContextManager] [HsmRequestContextManager 59] GetVcInstanceUuid called
####-##-##T##:##:##.####:## info vmware-vum-server[105905] [Originator@6876 sub=Hsl::HsmRequestContextManager] [HsmRequestContextManager 31] GetCurrentSession called
####-##-##T##:##:##.###:## info vmware-vum-server[105905] [Originator@6876 sub=ServiceProvider] [EmbeddedPyServiceProvider 1927] ListHwSupportPackages start
####-##-##T##:##:##.####:## info vmware-vum-server[105905] [Originator@6876 sub=ServiceProvider] [EmbeddedPyServiceProvider 167] Request arguments JSON:{"release":"8.0.1-0.25.22088125"}
####-##-##T##:##:##.###:## info vmware-vum-server[105905] [Originator@6876 sub=ServiceProvider] [ImageService 388] Run command: packages list
####-##-##T##:##:##.###:## error vmware-vum-server[105905] [Originator@6876 sub=Hsl::Util] [ErrorUtil 131] Not Found
####-##-##T##:##:##.###:## error vmware-vum-server[105905] [Originator@6876 sub=Hsl::ProviderManager] [ProviderManager 157] GetHardwareSupportPackages HSM request failed: Error:
-->    com.vmware.vapi.std.errors.not_found
--> No messages!
-->
####-##-##T##:##:##.####:## error vmware-vum-server[105905] [Originator@6876 sub=RecommendationEngine::HardwareSupportSubsystem] [hardwareSupportSubsystem 88] GetFirmwareSelections: Hardware Support Manager: com.dell.plugin.OpenManager_HWSupportManager fails with error: Error:
-->    com.vmware.vapi.std.errors.not_found
--> No messages!
-->
####-##-##T##:##:##.###:## error vmware-vum-server[105905] [Originator@6876 sub=RecommendationEngine::FirmwareFilter] [firmwareFilter 212] Failed to get firmwareList for entity 'domain-#####' , ESXi version '8.0.1-0.25.22088125'
####-##-##T##:##:####:## error vmware-vum-server[105905] [Originator@6876 sub=RecommendationEngine::ReEngine] [reEngine 167] ReException from function getFirmwareList.
####-##-##T##:##:##.###:## error vmware-vum-server[105905] [Originator@6876 sub=RecommendationEngine::ReEngine] [reEngine 179] Failed to generate image drafts for entity domain-####
####-##-##T##:##:##.####:## error vmware-vum-server[105905] [Originator@6876 sub=RecommendationEngine::ReEngine] [reEngine 181] Error: An exception occurred while fetching FirmwareList for ESXi version 8.0.1-0.25.22088125
---

Environment

VMware vCenter Server 8.0

Cause

The symptoms above indicate an issue with the Dell OpenManage third-party plugin. 

Resolution

Contact Dell's technical support to team to directly address the issue within the OpenManage plugin 

Additional Information

Dell Technical Support: https://www.dell.com/support/contractservices/en-us/